1. Introduction and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Client,” “Customer,” or “you”) and Everest Global Trade & Services (“Everest Global,” “we,” “us,” or “our”), a sourcing and trading company operating from Dhaka, Bangladesh.

By accessing our website at everestgts.com, requesting quotations, placing orders, or engaging our services for apparel and home textile sourcing, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

These Terms apply to all clients including fashion brands, private labels, high street retailers, importers, wholesalers, corporate buyers, and any other parties engaging with Everest Global for sourcing, manufacturing coordination, or related services.

2. Services Overview

Everest Global Trade & Services operates as a specialized sourcing agent and trading partner for:

Apparel Products: Women’s wear, men’s wear, children’s wear, uniforms, and custom garments manufactured in Bangladesh.

Home Textiles: Hand-sewn products including quilts/kantha, bags, table runners, notebooks, cushion covers, blankets, and other lifestyle textiles.

Sourcing Services: Trend-based design support, fabric and trim sourcing, factory selection, production monitoring, quality inspection, and shipment coordination.

Value-Added Services: Customization, branding, placement prints, embroidery, washing/dyeing, handwork, and packaging solutions.

Our role is to serve as an intermediary between clients and carefully selected manufacturing facilities in Bangladesh. We coordinate the entire supply chain from design to delivery while ensuring quality, compliance, and timely execution.

3. Quotations and Pricing

Quotation Requests: Clients may request quotations by providing product specifications, target quantities, quality standards, and delivery timelines. Quotations are provided in good faith based on information available at the time.

Validity Period: All quotations are valid for 30 days from the date of issue unless otherwise specified. Prices may be subject to change due to fluctuations in raw material costs, currency exchange rates, labor costs, or other market conditions.

Pricing Basis: Prices are quoted on agreed Incoterms (FOB, CIF, CFR, etc.) and include costs clearly specified in the quotation. Additional services, expedited production, or specification changes may incur supplementary charges.

Price Adjustments: We reserve the right to adjust pricing if there are significant changes in production costs, regulatory requirements, or unforeseen circumstances beyond our control. Material price changes will be communicated before order confirmation.

4. Order Placement and Confirmation

Purchase Orders: Orders must be placed in writing via email or our designated ordering system, clearly stating product specifications, quantities, prices, delivery terms, and shipping instructions.

Order Acceptance: An order becomes binding only upon our written confirmation. We reserve the right to accept or decline orders based on production capacity, feasibility, or commercial considerations.

Minimum Order Quantities (MOQ): While we accommodate low MOQ orders, specific minimum quantities may apply depending on product type, customization requirements, and manufacturing constraints. MOQ requirements will be communicated during the quotation phase.

Specifications: Clients are responsible for providing accurate and complete product specifications including technical drawings, measurements, fabric details, color standards, trims, labeling requirements, and packaging instructions.

Revisions: Changes to confirmed orders may be accepted if requested before production commencement. Specification changes after production has started may result in additional costs and delivery delays.

5. Sampling and Prototyping

Sample Development: We provide proto samples, fit samples, and pre-production samples to ensure product accuracy before bulk production. Sample costs and timelines will be specified in the quotation.

Sample Approval: Clients must approve pre-production samples in writing before bulk manufacturing begins. Approved samples serve as the quality standard for bulk production.

Sample Charges: Sample fees are typically charged separately and may be credited against bulk orders above specified minimum quantities. Sample shipping costs are borne by the client unless otherwise agreed.

Revision Samples: Additional sample revisions requested beyond the agreed number may incur supplementary charges and extend production timelines.

6. Production and Quality Control

Manufacturing Partners: We work exclusively with carefully vetted factories in Bangladesh that maintain relevant certifications including BSCI, SEDEX, GOTS, BCI, RSC, Better Work, and other internationally recognized standards.

Quality Assurance: Our quality control process includes in-line inspections during production, pre-shipment inspections, and verification against approved samples and specifications.

Tolerances: Industry-standard manufacturing tolerances apply to measurements, color variations, and material characteristics unless stricter tolerances are specified and agreed upon in writing.

Quality Standards: Products must meet mutually agreed quality standards. Defects beyond acceptable quality levels (AQL) as per industry standards or agreed specifications may result in rework, replacement, or price adjustments.

Inspection Rights: Clients or their designated representatives may inspect goods during production and before shipment with reasonable advance notice. Inspection visits do not constitute acceptance of goods.

7. Payment Terms

Payment Schedule: Standard payment terms are 30% advance deposit upon order confirmation and 70% balance payment before shipment. Alternative payment arrangements may be negotiated for established clients.

Payment Methods: We accept bank wire transfers, letters of credit (L/C), and other mutually agreed payment instruments. All banking charges outside Bangladesh are borne by the client.

Currency: Prices are quoted in US Dollars (USD) unless otherwise specified. Payment must be made in the agreed currency.

Late Payments: Delayed payments may result in shipment holds, suspension of ongoing orders, or interest charges at applicable rates. We reserve the right to cancel orders with outstanding payments exceeding 30 days.

Advance Payment Security: Advance deposits secure production capacity and initiate material procurement. Refunds of advance payments are subject to deduction of actual costs incurred.

8. Delivery and Shipping

Delivery Terms: Delivery terms are specified in each order based on agreed Incoterms. Common terms include FOB (Free on Board), CIF (Cost, Insurance and Freight), and CFR (Cost and Freight) from Bangladesh ports.

Delivery Timelines: Estimated delivery dates are provided in good faith based on standard production and shipping schedules. We make commercially reasonable efforts to meet delivery deadlines but cannot guarantee specific dates.

Delays: We are not liable for delays caused by force majeure events, factory issues, material shortages, customs delays, shipping disruptions, or other circumstances beyond our reasonable control.

Shipping Documentation: We provide necessary shipping documents including commercial invoices, packing lists, certificates of origin, and other documents required for customs clearance.

Title and Risk Transfer: Title and risk of loss transfer according to the agreed Incoterms. Clients are responsible for marine insurance unless CIF terms are specified.

Shipment Inspection: Clients must inspect shipments promptly upon receipt and notify us of any discrepancies, damages, or shortfalls within 7 days of delivery.

9. Returns, Refunds, and Warranty

Product Acceptance: Goods are deemed accepted if no written notice of defects or non-conformity is received within 14 days of delivery.

Manufacturing Defects: We warrant that products will be free from material manufacturing defects and will conform to approved samples and specifications at the time of shipment.

Warranty Claims: Claims for defective products must be submitted in writing with photographic evidence within the acceptance period. We reserve the right to inspect claimed defects.

Remedies: For validated warranty claims, we will, at our discretion, offer replacement, repair, or price adjustment. We are not responsible for consequential damages, lost profits, or third-party claims.

Return Authorization: Returns require prior written authorization. Unauthorized returns will not be accepted. Return shipping costs are determined based on the nature of the claim.

Non-Returnable Items: Custom-made products, products made to specific client specifications, and goods damaged due to improper handling or storage by the client are not eligible for return.

Refunds: Refunds are processed within 30 days of validated claims. Refund amounts may be subject to deduction of actual costs incurred, restocking fees, or damage assessments.

10. Intellectual Property Rights

Client IP: All trademarks, logos, designs, patterns, and proprietary information provided by clients remain their exclusive property. We maintain strict confidentiality and use such materials solely for fulfilling orders.

Design Ownership: Unless otherwise agreed in writing, clients retain ownership of custom designs created specifically for their orders. Generic designs and standard products remain our property.

Confidentiality: Both parties agree to maintain confidentiality of proprietary information, trade secrets, pricing, specifications, and business strategies shared during the course of business.

Non-Disclosure: We do not disclose client information, order details, or proprietary designs to third parties except as necessary to fulfill production and delivery obligations.

Trademark Usage: Clients grant us limited permission to apply their trademarks and labels to products as specified in orders. We do not use client trademarks for promotional purposes without explicit written consent.

11. Compliance and Due Diligence

Legal Compliance: We conduct business in accordance with Bangladesh laws and international trade regulations. Our supply chain practices align with due diligence principles consistent with European standards.

Ethical Standards: We are committed to ethical sourcing, transparency, human rights protection, fair labor practices, and environmental responsibility throughout our supply chain.

Factory Certifications: We partner with factories maintaining relevant certifications and compliance with international labor, safety, and environmental standards.

Export Compliance: We comply with export control regulations, customs requirements, and international trade laws. Clients are responsible for import compliance in their respective countries.

Prohibited Uses: Clients must not use our services for illegal purposes, trademark infringement, counterfeit production, or any activities violating applicable laws.

12. Limitation of Liability

Liability Cap: Our total liability for any claims arising from a transaction is limited to the amount actually paid by the client for the specific order giving rise to the claim.

Excluded Damages: We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits, business interruption, or reputational harm.

Third-Party Claims: We are not responsible for claims by third parties arising from client’s use, resale, or distribution of products.

Quality Disputes: Our liability for quality issues is limited to repair, replacement, or price adjustment as specified in the warranty section.

Force Majeure: We are not liable for failures or delays caused by circumstances beyond our reasonable control including natural disasters, pandemics, political instability, labor disputes, or government actions.

13. Indemnification

Clients agree to indemnify and hold harmless Everest Global Trade & Services, its founder, employees, and manufacturing partners from any claims, damages, losses, or expenses arising from:

• Client’s use or resale of products
• Client’s violation of third-party intellectual property rights
• Client’s non-compliance with import regulations or product safety standards
• Client’s provision of incorrect specifications or information
• Claims by end consumers related to product use

14. Dispute Resolution

Governing Law: These Terms are governed by the laws of Bangladesh, excluding conflict of law principles.

Negotiation: Disputes should first be resolved through good-faith negotiations between both parties’ senior management.

Arbitration: If negotiations fail, disputes will be resolved through arbitration in Dhaka, Bangladesh under the rules of Bangladesh International Arbitration Centre (BIAC) or mutually agreed arbitration body.

Language: Arbitration proceedings will be conducted in English.

Costs: Each party bears its own legal costs unless the arbitration award specifies otherwise.

Court Jurisdiction: For matters not subject to arbitration, the courts of Dhaka, Bangladesh have exclusive jurisdiction.

15. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government restrictions, labor strikes, material shortages, factory fires, power failures, or transportation disruptions. Affected parties must promptly notify the other party and make reasonable efforts to minimize impact.

16. Termination

Termination Rights: Either party may terminate ongoing business relationships with 30 days written notice. Confirmed orders in production remain binding unless mutually agreed otherwise.

Breach Termination: We may immediately terminate services and cancel orders if clients breach payment terms, provide false information, engage in fraudulent activities, or violate these Terms.

Effect of Termination: Upon termination, clients must settle all outstanding payments for goods delivered and work in progress. Advance payments for undelivered goods may be refunded less actual costs incurred.

17. General Provisions

Entire Agreement: These Terms constitute the entire agreement between parties and supersede all prior discussions, representations, or agreements regarding the subject matter.

Amendments: We reserve the right to modify these Terms with notice posted on our website. Continued use of services after modifications constitutes acceptance.

Severability: If any provision is found invalid or unenforceable, remaining provisions remain in full effect.

Waiver: Failure to enforce any right does not constitute waiver of that right. Waivers must be in writing.

Assignment: Clients may not assign rights or obligations without our prior written consent. We may assign our rights to affiliates or successors.

Notice: All formal notices must be sent in writing to the addresses specified in order confirmations or these Terms.

Language: The English version of these Terms prevails in case of translation conflicts.

18. Contact Information

For questions, clarifications, or concerns regarding these Terms and Conditions, please contact us:

Everest Global Trade & Services
House: 16, Level-5, Road: 9, Sector: 15
Uttara, Dhaka – 1230, Bangladesh

Email: info@everestgts.com
Phone: +880 1819-551121
Website: www.everestgts.com

Acknowledgment

By engaging Everest Global Trade & Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We look forward to building a successful partnership based on quality, transparency, and mutual respect.

Founder’s Note: These Terms reflect our commitment to professional excellence, ethical business practices, and long-term partnerships. Under the leadership of Wasim Zakariah, we maintain the highest standards of integrity and service quality in the global apparel and home textile industry.